In short
Frequently asked questions
Answers to what companies and institutions ask us most often, before an order.
Is there a minimum order quantity?
No. You can ask for a quote even for a single piece; the price per piece drops as the quantity grows, and the quote shows the bands.
Can I ask for a quote without knowing the colours and sizes?
Yes. Just enter how many pieces you want. You get the price per piece by size and colour group; you fill in the exact breakdown later, once you know it.
Do I get a mock-up before production?
Yes, for every customised product. The mock-up is free and we revise it until it is the way you want it; production starts only after you approve it.
In what format should I send the logo?
Ideally vector, as a PDF. We also accept EPS, CDR, SVG, AI or other vector formats. For certain techniques PNG or JPG are accepted too.
How long does an order take?
Stock products arrive in 3–5 days (local stock) or 7–15 days (central stock). Customisation takes at least 2 working days from the approval of the mock-up; the exact lead time is set for each job, when the firm order is placed.
Does accepting the quote mean placing an order?
No. Acceptance records the agreement on products and prices, without binding either side. The firm order is placed separately, with your billing details.
Do I have to pay an advance?
For certain orders an advance is requested, set for each order; the balance is paid on delivery. Public institutions do not pay in advance.
Is a contract signed?
For certain orders, yes: a framework contract, with an annex for each order.
Do you offer payment terms?
To returning clients, yes — by an endorsed promissory note, at the term agreed by both parties.
What currency are the prices in, and how is it invoiced?
Prices are in euro, excluding VAT. Invoicing is in lei, at the BNR exchange rate plus a 1.5% currency margin, on the invoice date.
How much does shipping cost?
Collection from our premises in Bucharest is free. Courier delivery (FanCourier, DPD, SameDay, Cargus, BookCurier, GLS, FedEx or Poșta Română) is calculated separately, and large volumes can ship on a pallet.
What if a colour runs out of stock?
Stock changes daily, independently of us. Availability is confirmed with the order; if a colour is no longer available, we propose an equivalent one before production.
Do you work with public institutions?
Yes. We are registered in SEAP/SICAP, the Romanian public procurement system, and publish products in the electronic catalogue at the institution’s request. Institutions do not pay in advance.
Do you sell to private individuals?
No. TexHub is a B2B catalogue: we work exclusively with companies and institutions, and orders are invoiced to the entity that places them.