How we work

The steps of an order

1. 01

   Quote request

   Gather the products in the cart, with quantities per colour and size — or just how many pieces you want, if the breakdown is not settled yet — and send the request. No minimum order.

2. 02

   The quote

   You receive the quote by email, normally the same working day, with the price per piece at the quantity you asked for and at quantity bands. You can discuss and change it right on the quote page.

3. 03

   The mock-up

   For customised products we prepare the mock-up — your logo simulated on the product. It is free, and we revise it until it is the way you want it.

4. 04

   The firm order

   Accepting the quote is not yet an order. The order is placed with your billing details; for certain orders a contract is signed and an advance is paid.

5. 05

   Production

   Stock products are brought to our workshop, and the customisation is done in our own factory in Bucharest, following the approved mock-up.

6. 06

   Delivery

   Collect the order from our premises at no cost, or we ship it by courier or, for large volumes, on a pallet.

The delivery date is set when the firm order is placed, against stock availability and the production workload at that moment.

Lead times

Products from local stock

3–5 days

Products from central stock

7–15 days

Customisation

At least 2 working days from the approval of the mock-up and the arrival of the products. The exact lead time is set for each job, depending on the technique, its complexity and the production workload on the date of the firm order.

Contract and payment

Contract

For certain orders a contract is signed: a framework contract, with an annex for each order.

Advance

For certain orders an advance is requested, its amount set for each order; the balance is paid on delivery. Public institutions do not pay in advance.

Returning clients

May be granted payment terms, by an endorsed promissory note (bilet la ordin avalizat), at the term agreed by both parties.

Method

Bank transfer.

Currency

Prices are expressed in euro. Invoicing is in lei, at the BNR exchange rate plus a 1.5% currency margin, on the invoice date.

Artwork

Preferred format

Vector, ideally PDF.

Other accepted formats

EPS, CDR, SVG, AI and other vector formats.

No vector file

For certain techniques PNG, JPG or other non-vector formats are also accepted.

Delivery

Collection

At no cost, from our premises: Bd. Theodor Pallady nr. 287, sector 3, București.

Courier

Shipping is calculated separately. We have contracts with FanCourier, DPD, SameDay, Cargus, BookCurier, GLS, FedEx or Poșta Română.

Large volumes

Pallet shipping, with PALLEX or another dedicated carrier.